Summary

Course Name Certificate III in Customer Engagement
Course Code BSB30215
Accreditation Accredited under Australian Qualifications Framework (AQF) & recognised Australia-wide
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Free Assessment

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Qualification Details

Description

This qualification reflects the role of individuals working in a range of
complex customer service roles.

Duties at this level would include working with multiple communication
channels, providing excellent customer service, adhering to key performance
indicators, working in a team environment, providing support to a team,
providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to
delegate.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

No Entry Requirements